How to deal with a ten days debugging session? [on hold]

Posted by smonff on Programmers See other posts from Programmers or by smonff
Published on 2013-11-06T19:29:45Z Indexed on 2013/11/06 22:07 UTC
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data

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bug

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time

Ten days ago, I fixed a bug on a large application and the hot fix has created a disappearing of some data from the user point of view. Data are not deleted, but have been set to hidden status.

It could be possible to get the data back, but the thing seems to be hard: I've already spent 10 days to understand and reproduce the problem (mostly with complex SQL queries but sometimes it is necessary to update the database to test the application logic).

Is 10 days a normal amount of time for these kind of problems? Should we keep on and retrieve the data or should we tell these users sorry for the loss, but your data have disappeared? Any advice on when to stop searching how to solve the issue?

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